Solmate Socks Frequently Asked Questions


Is there a store near me that sells your socks? 
Please use our Store Locator to find a store near you. 

 

How does your sock sizing work? 
Please see our Sock Size Guide for full details.

 

I'm in the middle of two sizes; what size socks should I order? 
Our socks will shrink a bit, but they also stretch. If you like your socks to fit snug, then opt for the smaller size.

 

What is the fabric content of your socks? 
Mid-weight socks: 62% (recycled) Cotton, 22% (recycled) Polyester, 15% Nylon, 1% Lycra.

 

How soon should I expect my order? 
You will receive an email with the tracking number when your order has shipped. USPS usually delivers within 5-8 business days after taking possession of your package.

Please note any order placed after 12 PM PST on Friday or over the weekend will ship out the following week. We are unable to process orders on weekends or holidays.

 

What types of payment do you accept? 
For online orders we accept Visa, MasterCard, Discover, and American Express. 

 

Do you ship internationally? 
If you are outside of the United States/Canada and would like to purchase our socks, please visit Amazon in your country for our best selection of socks. 

 

Can I make changes to my order after it has been placed?
Because we do our best to fulfill every order as soon as possible, we are unable to make changes to order details, including address changes, once the order has been confirmed. 

 

What happens if my package is lost or stolen?
Oh no! We're sorry your package has gone missing. Once your items are shipped, we unfortunately cannot be liable if they are lost, stolen or delayed due to weather conditions, etc. If your tracking number shows that your package was delivered but you did not receive it, please contact USPS for more information. 

 

What about returns? 

We want you to feel confident buying from us and LOVE our products! We gladly accept unworn, unwashed items with the tags still attached within 60 days of their ship date. Need a different size? Not crazy about the colors. Want to exchange a gift? Start your exchange or return by clicking HERE.

 

How do I wash my socks? 
All of our socks are machine washable and dryable. We recommend washing in cold or warm water. Socks will shrink a little in their first washing; however, they are knit on the larger size to accommodate this and do stretch out once worn again.

 

How do I darn my socks? 
We applaud your efforts at trying to live sustainably! Instead of throwing your old socks away, give them new life by darning them. Use our step-by-step Darning Tutorial to help you get started.

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