Privacy Policy

Last Updated: June 15, 2026

At Solmate Socks, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, and share information when you visit or make a purchase from SolmateSocks.com.

Information We Collect

Information You Provide

When you place an order, create an account, sign up for marketing communications, participate in our loyalty program, submit a review, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Order history
  • Loyalty and rewards activity
  • Product reviews, photographs, and feedback
  • Any information you provide through customer service inquiries

Information Collected Automatically

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

  • IP address
  • Browser type
  • Device information
  • Pages viewed
  • Products viewed
  • Referring websites
  • Shopping activity
  • Cookie and tracking information

How We Use Your Information

We use personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate about orders and account activity
  • Operate our loyalty and rewards programs
  • Collect and display customer reviews
  • Improve our website, products, and services
  • Analyze website performance and customer behavior
  • Send marketing emails and text messages to customers who have opted in
  • Measure the effectiveness of advertising campaigns
  • Detect and prevent fraud and other unauthorized activity
  • Comply with legal obligations

Service Providers and Third Parties

We work with trusted third-party service providers that help us operate our business.

These may include:

  • Shopify for e-commerce operations and order processing
  • Klaviyo for email and SMS communications
  • Google Analytics for website analytics
  • Meta for advertising and marketing measurement
  • Okendo for customer reviews and feedback
  • Rise.ai for loyalty, rewards, gift cards, and store credit services
  • Payment processors
  • Shipping and fulfillment providers

These providers may process personal information on our behalf only as necessary to provide their services.

Cookies and Tracking Technologies

Our website uses cookies, pixels, and similar technologies to improve your shopping experience and help us understand how visitors use our site.

These technologies may be used to:

  • Remember items in your shopping cart
  • Save preferences and settings
  • Recognize returning visitors
  • Analyze website traffic and performance
  • Measure advertising effectiveness
  • Deliver relevant advertisements

You can manage cookies through your browser settings. Disabling cookies may affect certain website functionality.

Email Marketing

If you choose to subscribe to our email list, we may send newsletters, product announcements, promotional offers, and company updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

SMS Marketing

If you opt in to receive text messages from Solmate Socks, we may send promotional offers, product announcements, order updates, and other communications.

Consent to receive marketing text messages is not a condition of purchase.

You may opt out at any time by replying STOP to any marketing text message.

Message and data rates may apply.

Reviews and User Content

If you submit a product review, photograph, testimonial, or other content, that information may be displayed publicly on our website and marketing channels.

Please do not submit information that you do not wish to make publicly available.

Loyalty, Rewards, Gift Cards, and Store Credit

If you participate in our loyalty, rewards, gift card, or store credit programs, we may maintain information regarding your purchases, account activity, rewards balances, and redemption history in order to administer those programs.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements.

Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

California Privacy Rights

Residents of California may have certain rights regarding their personal information under applicable privacy laws, including the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate personal information
  • Request deletion of personal information, subject to certain exceptions
  • Request information about how personal information is used and disclosed
  • Opt out of certain forms of data sharing where applicable

To exercise these rights, please contact us using the information provided below.

International Visitors

Our website is operated from the United States. If you access the website from outside the United States, your information may be transferred to, stored, and processed in the United States and other countries where our service providers operate.

Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational needs. Updated versions will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or would like to submit a privacy-related request, please contact us.